- Meet or exceed individual and department sales targets, with a focus on promoting premium products.
- Proactively upsell and cross-sell wine selections and packages based on customer preferences.
- Assist walk-in and group customers (especially Mandarin-speaking) with wine purchases.
- Offer product recommendations based on customer preferences and tasting notes.
- Process sales transactions accurately using POS systems.
- Help conduct wine tastings and provide basic wine education to visitors.
- Share the story of the winery, icewine production, and key wine features in Mandarin and English.
- Coordinate with tour groups to ensure a smooth experience for all guests.